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RETURN POLICY
CUSTOMER SATISFACTION & POLICIES
Cancellation, Return & Refund Policy
⏱️ 14-Day Return Guarantee 🚫 Zero Restocking Fees 🔒 Full Transaction Protection
📋 Policy Overview at a Glance
Order Cancellation Pre-Dispatch 100% full refund before shipment
PROTECTED Return Window 14 Days After receipt in unopened condition
Processing Fee $0.00 No restocking fees charged
📦 Order Cancellation & Return Eligibility
- Pre-Dispatch Cancellation: We accept order cancellations before parcels are processed and dispatched. If your cancellation request is confirmed before shipment, you will receive a 100% full refund. Once the package has left our fulfillment hub, it cannot be canceled during transit.
- 14-Day Return Window: Customers have the right to request a return within 14 days of receiving their items.
- Item Condition: To qualify for a return, the item must be unused, in its original factory packaging with seals intact, and in the same condition as received. Proof of purchase or an order receipt is required.
- Transparent Fees: No restocking fees will ever be charged. Customers are only responsible for actual return courier postage unless the return is due to our shipping error or an out-of-box hardware defect.
Refund Processing Guidelines:
Upon receipt and physical inspection of your returned package, our support team will send an email confirmation of inspection approval. Once approved, your refund will be processed immediately and automatically credited to your original payment method within 3 to 7 business days (depending on your bank or card issuer's processing timeline).
Late Refunds & Return Address Inquiries:
- Tracking Your Refund: If your refund has not posted after approval, please check your bank or card statement first, as financial institutions often require 2–5 processing days to reflect international settlement entries.
- Authorized Return Address: Please do NOT return items to the manufacturer address on the box. You must contact our customer team at [email protected] to receive an official Return Merchandise Authorization (RMA) and the designated local domestic warehouse return address.
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